Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are OLEVS watches water-resistant?
Most OLEVS watches feature a water resistance rating of 3ATM (30 meters), making them resistant to splashes, hand washing, and rain. However, they are not recommended for swimming, diving, or hot showers.
How long does shipping take and is it tracked?
Standard international shipping typically takes 7-15 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do OLEVS watches come with a warranty?
Yes, all OLEVS timepieces come with a 1-year international warranty covering manufacturing defects and movement issues from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment gateways to ensure a secure and convenient checkout process.
How do I adjust the strap of my stainless steel watch?
Each steel link watch includes a free adjustment tool and a user manual. You can easily remove or add links at home, or visit any local watch repair shop for professional adjustment.